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30 DAY MONEY BACK GUARANTEE
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LuxEffect.com congratulates you for your purchase. Your beautiful new piece of jewelry is covered for a period of sixty days against any manufacturer's defects. LuxEffect.com will, at its option, repair or replace the item, provided the item be returned within the stipulated warranty period, accompanied by the proof of purchase.
This warranty is void if the item has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship. We are happy to repair an item out of warranty at a nominal charge. We are sorry, but there are no refunds.
Please be aware that since each Product is one-of-a-kind, LuxEffect.com cannot guarantee that it will be delivered exactly as the image appear on the web site, and it may slightly differ from the image, including but not limited to the gemstone color.
In no event LuxEffect.com will be liable to Client whether in contract, tort (including negligence) or otherwise for any amount in excess of the total payment paid by Client to LuxEffect.com for the Product.
1.Call for Authorization Number- Call LuxEffect customer service at (866-697-6548) and Obtain a Repair Authorization Number. This number authorizes the customer to apply for warranty cover and is mandatory to continue the procedure.
2. Inform the Customer Service via E-Mail- It is advisable that the customer also informs our Customer Service at firstname.lastname@example.org with the authorization number.
4. Dispatching Mail – It is advised to please insure the package for the full amount of the invoice plus shipping charges. Also request a return receipt to ensure the shipment is tracked.*
*LuxEffect is not responsible for items lost or damaged while shipping.
Mail the package to:
6. Inform the Customer Service via E-Mail- Please inform our Customer Service after dispatching the item. Send your e-mail at email@example.com with the authorization number.
7. We request our customers to please log a reason for the return to help us check the cause and server our customers better.
When sending your merchandise in to us for warranty service:
6. We use USPS Priority mail to return ship the product
If you have any questions regarding your jewelry purchase, please call us at 1-866-697-6548 Monday-Friday, 9:00 AM to 7:00 PM, Eastern Standard Time.
*All shipping costs are your responsibility.
Over the time, oxidation reactions will occur causing silver to become tarnished. Simply wearing your jewelry helps prevent, or at least slow the oxidation process, keeping your jewelry looking new. Silver jewelry should be stored separately in cloth pouches or a jewelry box.
Most of our silver jewelry is often finished with rhodium giving it the appearance of platinum; this coating is generally tarnish resistant. We recommend that you clean the piece with a polishing cloth. It is also acceptable to clean silver with a mild dish detergent in warm water, suing a soft toothbrush to clean stones. Use of toothpaste is not recommended to clean silver jewelry, as toothpaste contains small abrasive granules, which can leave scratches on your silver.
All watches are covered by the manufacturer for a period of at least one year. The warranty covers defective parts, experienced under normal wear and the labor required to repair them. If you did not receive a copy of the warranty for your watch at the sale, please contact our Customer Service Dept. who will be happy to provide you with a copy.
Gemstone Care and Treatment Guide
Some cleaning methods can actually harm your gemstones. Gemstones are sometimes treated to enhance color; hence, it is important to take the right steps to safeguard the beauty of your jewelry. For example, while cleaning jewelry at home, using of mild cleaners and boiling, not all gemstones can withstand the sudden change in temperature, resulting in fractures.
To ensure your gemstones retain their sparkle, read the following guide for gemstone care and cleaning.
Amethyst and Citrine
Many amethysts have their color enhanced by heat treatment. Brownish varieties of amethyst, when treated under heat, magically turn into the bright yellow or orange colored gemstone known as Citrine. These enhancements are stable and permanent under most conditions. Avoid boiling and ultrasonic cleaning, as strong heat may turn them colorless and cause fractures. Use a toothbrush and a gentle soap or a soft cotton cloth to clean your jewelry.
Most aquamarines are greenish when mined; they are cut and then heat-treated to produce a permanent aqua-blue color. Never boil the gem, as some stones have liquid inclusions, which can burst upon heating. Use ultrasonic cleaning with care; To clean use a toothbrush with warm sudsy water.
Nature rarely produces topaz in a blue variety. After raw topaz is mined, it is irradiated to brown and then heated to get a rich sky blue color, which is a permanent process. Clean using a toothbrush with warm sudsy water. Avoid boiling and ultrasonic cleaning with caution.
Unique in the world of gemstones, the diamond is the hardest material. Generally safe to boil and to clean in an ultrasonic cleaner.
Naturally black colored, black diamonds are extremely rare. Often real white diamonds are permanently treated for a lush mid-night black color. LuxEffect.com only sells heat-treated real black diamonds. Extreme heat may leave the stone colorless. Never boil or ultrasonic clean the Black Diamonds. To clean only use sudsy warn water and soft toothbrush.
Emeralds contain minute surface-reaching breaks that gem cutters fill with natural and man-made resin to soften and enhance the look of an emerald. Earlier, gem merchants in India sought to purify the color of emeralds by immersing them in clear oils; such treatments are still used today. All emeralds are fragile and need to be treated with extreme care. Only use a soft toothbrush with warm sudsy water to clean your jewelry. Avoid soaking, boiling and ultrasonic cleaning.
Opals are commonly treated with smoke impregnation. Some opals are impregnated with oil, wax or epoxy to improve hardness and appearance. Opals are very sensitive to heat. Do not boil or use ultrasonic cleaning. Avoid all solvents and acids. Gently wipe your opals clean with a soft, damp cloth.
Pearls are very soft and can be damaged by acids, hair spray and even perspiration. Apply perfume sparingly to skin that pearls will touch and never spray directly onto pearls. Do not boil or use ultrasonic cleaning. Gently wipe your pearls clean with a soft, damp cloth. They can also be washed periodically with a mild soap.
Dark colored peridots are occasionally heat treated to bring out a lighter, more appealing hue. Stones can lose their color if they come in contact with harsh chemicals; ultrasonic machines should be avoided.
For centuries, imperfections and impurities have been removed by controlled heating of rubies and such treatment is considered to be permanent. In the process of treating rubies in this way, fissures and cavities are sometimes filled with a glass-like substance which enhances transparency and seals up any surface-reaching pits or fractures. The safest method for cleaning your ruby is with a warm sudsy cloth, instead of using an ultrasonic cleaner or boiling.
Controlled heating is often used to improve their clarity and color and such treatment is permanent. Boiling and use of an ultrasonic cleaner are generally safe. Sapphire is one of the toughest and most durable gemstones.
Tanzanite is acclaimed for its unique violet blue color. Virtually every tanzanite is heated to permanently change its color from orange-brown to the spectacular violet-blue color. No boiling, ultrasonic cleaning or steamers should ever be used. Always clean with a soft toothbrush and warm sudsy water.
To learn more about the jewelry care visit- http://www.LuxEffect.com/knowledgecenter/
Or for immediate assistance call our Customer Service at 1-866-697-6548
*All shipping costs are your responsibility.