Frequently Asked Questions: - Feedback
What’s the importance of the feedback?
Customer feedback is the most important aspect of the business. It can influence the following areas of your image and your business.

• The visible and influential part of the impression on your consumers:

The consumer feedback is really important from the ‘buyer–point-of-view’ as the buyer does investigate feedback of other consumers. It’s important aspect of the buyer’s decision-making process. The higher rating would make a positive, trustworthy and efficient impression that enhances the chances of conversion and also leads to repeat sales.

• The visible and influential part of the impression on the other sellers.
• The determining aspect ‘Business Summary Report’.

The ideal practice is to find out and negate the root problems and encourage the customers to leave positive feedbacks.
What are the causes of the negative feedbacks?
To lessen the number of negative feedbacks, the seller can work on certain areas. The important causes of the negative feedbacks are - Late shipping, returns issues, problems in ‘Customer Service’, wrong description of the item, no stock of the item, lower quality item and inaccurate size, color of the item or the item
For the solutions, click here.
How should I generate positive feedbacks?
The other way to encounter negative feedbacks is to get more positive feedbacks. The areas of asking for the positive feedbacks are the bill, slip with the package and Email requesting the feedback from the buyer. In case the seller wants to use any of these media to get feedbacks, follow the guidelines:

• Use the right message and language
• Write the review of your own items on the ‘Jewelry Details’ page
• Respond to the feedbacks received from the buyers through Email to inform the seller’s perspective.

How should I see my Customer feedbacks?
To see the feedbacks in the seller account, follow the steps:

• Go to the ‘Reports’ section.
• Click on ‘Feedback’ subsection.
• ‘Feedback Organizer’ page appears.
• It shows a drop-down menu of the number of days at the top of all the ‘Feedback Table’.
• The seller’s choice to select the number of days accordingly.

What are the functions of the ‘Feedback Organizer’?

• View of ‘Feedback Table’
• Communicate with the buyer who left the remarks
• Reply to the feedback of the customers.

What is visible in the ‘Feedback Table’?

• Current Feedback
• Individual feedback ratings
• Duration of the ‘Feedback Table’
• Rating value from the buyer’s perspective
• Buyer’s remarks and the seller’s replies posted
• Name of the buyer

The feedbacks are asked from the buyers based on 3 questions; timely arrival of the shipment, quality of the service and description of the condition at the time of arrival of package.
How do I reply to the feedbacks?
To reply to the feedbacks in the seller account; follow the steps:

• On ‘Feedback Organizer’ page, click on the ‘Reply’ button on the right hand side of the chosen feedback.
• Write down the reply.
• Click on the ‘Enter’ to enter the response. However, it’s not alterable.

Note:

• Reply can’t be used to communicate the buyer who left the feedback.
• The reply won’t influence the feedback rating.
• If the buyer deletes the response, the reply would be deleted automatically.

What does the 5-star rating mean for the seller?

What is a chargeback?
It’s dispute scenario when the buyer asks the bank to not charge his credit card for the purchase. The seller would receive the ‘Notifications’ for the dispute from Mysolitaireconcepts.com. We would ask for the transaction details like shipment status, item details, tracking details and correspondence with customer.
After that, we would ensure that the issue is well represented on the behalf of the seller. The amount would be deducted for the account for the chargeback, if it’s proven that way.
What is the future course of action after the chargeback?
There are 3 alternatives for implementation of chargeback.

• The amount would be deducted from the seller’s account.
• In case of credit frauds, Mysolitaireconcepts.com will bear the cost.
• Though mostly buyer’s decision is final, the seller can send the mail objecting the debit to our ‘Customer Service’ team to investigate it further.