‘Customer Metrics Reports’ page:-
To continue the trust and expectations of our buyers, Mysolitaireconcepts.com expects the seller to work towards attaining following standards:

  1. Post-Order deficiency ratio: It’s a total number of orders with negative feedback, refund or cancellation requests. We expect the seller to keep the ratio lower than   1%.
  2. Pre-completion cancellation of orders ratio: It’s a total number of orders that got cancelled before the completion of the selling process at any point of time. We expect the seller to keep the ratio lower than 2.5%.
  3. Late shipments of orders ratio: It’s the total number of orders that were shipped 3 or more days late than the duration of interest. We expect the seller to keep the ratio lower than 5%.

Ratings of ‘Customer Metrics Reports’:-
The seller’s rating on these standards would be taken into account very seriously by Mysolitaireconcepts.com. The seller would be regularly informed about the rating in 3 following criteria –

  1. Good – It means that the seller’s rating meets seller business standards of Mysolitaireconcepts.com.
  2. Fair- It means that the seller’s rating is a little lower than seller business standards of Mysolitaireconcepts.com. An immediate action would be required to improve the scenario.
  3. Poor - It means that the seller’s rating is inferior to seller business standards of Mysolitaireconcepts.com. The continuity of the same rating may result in blocking or suspension of the seller account.

The benefits of ‘Customer Metrics Reports’:-
The sellers would benefit in the following 3 ways.

  1. It creates a value proposition for the buyers. It provides the value. It leads to continuation of the same quality experience for the buyers. It ensures higher number of repeat purchases from the same seller.
  2. The sellers would understand the difference between a great seller and inefficient seller. Everyone would have to perform to attain same standards.
  3. The seller with poor rating has an opportunity to improve the ratings.

Blocking or suspension of the seller account:-
The high ratio of either post-Order deficiency or pre-completion cancellation of orders or late shipments of orders can result in blocking or suspension of the seller account. The seller has the right to request to remove the suspension or blocking along with detailed action plan to improve the ratios to meet ‘Seller Business standards’. To make the request to remove the suspension or blocking, click here.