The importance of the feedback:-
Customer feedback is the most important aspect of the business. It can influence the following areas of your image and your business.

• The visible and influential part of the impression on your consumers:

The consumer feedback is really important from the ‘buyer–point-of-view’ as the buyer does investigate feedback of other consumers. It’s important aspect of the buyer’s decision-making process. The higher rating would make a positive, trustworthy and efficient impression that enhances the chances of conversion and also leads to repeat sales.

• The visible and influential part of the impression on the other sellers.
• The determining aspect ‘Business Summary Report’.

The ideal practice is to find out and negate the root problems and encourage the customers to leave positive feedbacks.
Contents of the ‘Feedback Table’
This is the default view of the ‘Feedback’ sub-section is the ‘Feedback Table. The feedbacks are asked from the buyers based on 3 questions; timely arrival of the shipment, quality of the service and description of the condition at the time of arrival of package. It displays the following details.

• Current Feedback
• Individual feedback ratings
• Duration of the ‘Feedback Table’
• Rating value from the buyer’s perspective
• Buyer’s remarks and the seller’s replies posted
• Name of the buyer

View Customer feedbacks table:-
To see the feedbacks in the seller account, follow the steps:

• Go to the ‘Reports’ section.
• Click on ‘Feedback’ subsection.
• ‘Feedback Organizer’ page appears.
• It shows a drop-down menu of the number of days at the top of all the ‘Feedback Table’.
• The seller’s choice to select the number of days accordingly.

Reply to the feedbacks:-
To reply to the feedbacks in the seller account; follow the steps:

• On ‘Feedback Organizer’ page, click on the ‘Reply’ button on the right hand side of the chosen feedback.
• Write down the reply.
• Click on the ‘Enter’ to enter the response. However, it’s not alterable.

Note:

• Reply can’t be used to communicate the buyer who left the feedback.
• The reply won’t influence the feedback rating.
• If the buyer deletes the response, the reply would be deleted automatically.

Positive and negative feedbacks:-
Causes of the negative feedbacks
To lessen the number of negative feedbacks, the seller can work on certain areas. Let’s consider the causes of the negative feedbacks as follows:

• Late shipping of the item
• Disturbances in the returns
• Problems in ‘Customer Service’
• Wrong description of the item
• No stock of the item
• Lower quality item
• Inaccurate size, color of the item or the item
• Other issues

Solutions to the problems of negative feedbacks:-

• Late shipping of the item

If the item is taking longer time to ship than assured, the seller must work with the following plan of action:

• Change the shipping details mentioned in ‘Business Settings’ of the seller account
• Remove the items constantly causing delays from the inventory
• Change the shipping method
• Keep the customer informed with delays  and tracking details as well

• Disturbances in the returns

If the return policy is misinterpreted or unclear to the consumers, the n the seller must stick to the following actions:

• Review, analyze and rewrite the return policy in the simple language.
• Work on keeping the return policy simple and easy to understand.
• Return the items of the customers with grievances within 30 days of time.

• Problems in ‘Customer Service’:

Firstly, the seller must keep a policy of acknowledge every call and Email within 24 hours. Please stick to following points:

• Ensure that the accurate and easy-to-type the contact details are mentioned in your ‘Business Settings’ for the ‘Customer Service’.
• Adjust your spam filters to assure that ‘Customer queries’ are not being considered as the ‘Spam’.

• Wrong description of the item

This mostly happens due the product image that doesn’t accurately describe its attributes. The seller must update the “Jewelry Details’ page with the accurate image. Click here for the best practices about the image.

• Lower quality item

The quality issues mostly happen due to inaccurate description and image. Stick to following guidelines to ensure no further negative feedbacks like that.

• Use accurate words. Use of misleading descriptions should be prohibited.
• Remove the items that constantly get negative feedbacks.

• Inaccurate size, color of the item or the item

To avoid these of small errors, confirm the order number, stock number and other details before shipping the item.

• No stock of the item

The reasons and their respective solutions are as follows:

• For items that are unavailable in the inventory, the seller must remove returned items, remove the items that are constantly unavailable and maintain minimum inventory.
• For lack of enough quantity of items; stick to the guidelines:
• Update the orders and inventory status of all the retailing channels regularly
• Deactivate the item if the enough quantity isn’t available
• Monitor the inventory and shipments status rightly
• Set a select inventory aside for the Mysolitaireconcepts.com

Method of generating positive feedbacks:-
The other way to encounter negative feedbacks is to get more positive feedbacks. The areas of asking for the positive feedbacks are the bill, slip with the package and Email requesting the feedback from the buyer. In case the seller wants to use any of these media to get feedbacks, follow the guidelines:

• Use the right message and language
• Write the review of your own items on the ‘Jewelry Details’ page
• Respond to the feedbacks received from the buyers through Email to inform the seller’s perspective.

5-star ratings:-
There is a rating system of customers that rates the seller as per the buying experience of the buyers. This rating helps the future buyers to make the adequate decisions. These are 5 star ratings. They are interpreted as follows.

Policy about the Chargeback
It’s dispute scenario when the buyer asks the bank to not charge his credit card for the purchase. The seller would receive the ‘Notifications’ for the dispute from Mysolitaireconcepts.com. We would ask for the transaction details like shipment status, item details, tracking details and correspondence with customer.
After that, we would ensure that the issue is well represented on the behalf of the seller. The amount would be deducted for the account for the chargeback, if it’s proven that way.
There are 3 alternatives for implementation of chargeback.

• The amount would be deducted from the seller’s account.
• In case of credit frauds, Mysolitaireconcepts.com will bear the cost.
• Though mostly buyer’s decision is final, the seller can send the mail objecting the debit to our ‘Customer Service’ team to investigate it further.