Frequently Asked Questions - Return policy

What is the return policy of Mysolitaireconcepts.com?

Mysolitaireconcepts.com has valuable diamonds and eternal jewelry that would gratify all the desires of buyers and more. However, for any reasons, the buyer wishes to return it, we have a 30 days return policy.  The sellers associating with Mysolitaireconcepts.com is expected to provide the buyers with same or better return policy.

What is the process for the buyers to return the item to Mysolitaireconcepts.com?

• Customer calls Mysolitaireconcepts.com ‘Customer service’ at _________ for the return of the item.
• Customer completes the return form sent by Mysolitaireconcepts.com.
• Return the followings to Mysolitaireconcepts.com.
• Item
• Return form
• Original package
• Quality Certificates (if applicable)
• Customers refer to the following table for shipping arrangements with complete shipping charges and ship the item.

How can the customer ensure the safe shipping?

• Please contact 3rd party insurance company for the coverage, for the returns over $500 from outside the US.
• Do not write words like jewelry, diamonds, My Solitaire on the package.
• The name and the address of the recipient must be accurate.
• Mysolitaireconcepts.com isn’t responsible for the losses or damages during the process of shipping.

What are the ‘Terms and Conditions’ of the return policy?

• Mysolitaireconcepts.com doesn’t accept or refund the items or packages without ‘Return Authorization Number’.
• The package should reach Mysolitaireconcepts.com within the specific number of days. Delayed packages will not be accepted or refunded.
• The item returned should not be worn or spoiled. Mysolitaireconcepts.com is not responsible for the damages by the customer.
• The original ‘Gemology Certificate’ issued with the diamond ought to be returned, if the customer wants the refunds. In case of absence of the certificate, the customer will be charged $200 for substituting the certificate.