Causes of the negative feedbacks
To lessen the number of negative feedbacks, the seller can work on certain areas. Let’s consider the causes of the negative feedbacks as follows:
- Late shipping of the item
- Disturbances in the returns
- Problems in ‘Customer Service’
- Wrong description of the item
- No stock of the item
- Lower quality item
- Inaccurate size, color of the item or the item
- Other issues
Solutions to the problems of negative feedbacks:-
- Late shipping of the item
If the item is taking longer time to ship than assured, the seller must work with the following plan of action:
- Change the shipping details mentioned in ‘Business Settings’ of the seller account
- Remove the items constantly causing delays from the inventory
- Change the shipping method
- Keep the customer informed with delays and tracking details as well
- Disturbances in the returns
If the return policy is misinterpreted or unclear to the consumers, the n the seller must stick to the following actions:
- Review, analyze and rewrite the return policy in the simple language.
- Work on keeping the return policy simple and easy to understand.
- Return the items of the customers with grievances within 30 days of time.
- Problems in ‘Customer Service’:
Firstly, the seller must keep a policy of acknowledge every call and Email within 24 hours. Please stick to following points:
- Ensure that the accurate and easy-to-type the contact details are mentioned in your ‘Business Settings’ for the ‘Customer Service’.
- Adjust your spam filters to assure that ‘Customer queries’ are not being considered as the ‘Spam’.
- Wrong description of the item
This mostly happens due the product image that doesn’t accurately describe its attributes. The seller must update the “Jewelry Details’ page with the accurate image. Click here for the best practices about the image.
The quality issues mostly happen due to inaccurate description and image. Stick to following guidelines to ensure no further negative feedbacks like that.
- Use accurate words. Use of misleading descriptions should be prohibited.
- Remove the items that constantly get negative feedbacks.
- Inaccurate size, color of the item or the item
To avoid these of small errors, confirm the order number, stock number and other details before shipping the item.
The reasons and their respective solutions are as follows:
- For items that are unavailable in the inventory, the seller must remove returned items, remove the items that are constantly unavailable and maintain minimum inventory.
- For lack of enough quantity of items; stick to the guidelines:
- Update the orders and inventory status of all the retailing channels regularly
- Deactivate the item if the enough quantity isn’t available
- Monitor the inventory and shipments status rightly
- Set a select inventory aside for the Mysolitaireconcepts.com
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